My father started this business over 30 years ago and it has thrived since then. Simple based on the pillars he built into the foundation on how you should treat your customers and there cars. A mechanic shop is a very personal choice they could potentially work on your vehicles entire life & every vehicle you will own, & your families as well. You really need to just need to go meet Joe the gentleman who started as a young man at Complete with my father & now is the Owner & Operator, who has further advanced the business and Name of Complete Automotive Care.